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Do consumers still have the upper hand?

July 30th, 2016

Episode 1097 of 1344 episodes

This week an investigation by The Times reported that millions of passengers are being overcharged as train operators use a range of techniques to hide the cheapest fares. Dr James Intriligator, professor of Innovation and Consumer Psychology at Bangor University and Jasmine Birtles, founder of consumer and finance website MoneyMagpie, discuss the ethics of price manipulation and consumer empowerment. (Image: Online shopping. Credit: Thinkstock)

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