September 9th, 2016
Episode 1187 of 1275 episodes
A 14bn legal claim has been filed against Mastercard on behalf of UK consumers seeking damages for anti-competitive card fees. President of MasterCard UK and Ireland Mark Barnett and former chief ombudsman at the Financial Ombudsman Service Walter Merricks, who brought a claim against MasterCard for imposing card charges, discuss the validity of the claims against the firm. (Image: Mastercard credit cards. Credit: Reuters)
Jessica Helfand and Michael Bierut explore how design works within complex organizations to shape decisions, ideas, products, and more. Guests include clients from many industries and designers in many fields. Recorded at the Yale School of Management.