January 26th, 2016
Episode 808 of 1275 episodes
Doubts have been raised about whether England's NHS out-of-hours helpline is able to identify serious illnesses in children, after a baby died of blood poisoning following a chest infection. A report on the 2014 death of William Mead, from Cornwall, said he might have lived if they had realised the seriousness of his condition. Lindsey Scott, director of Nursing with NHS England in the South West and Melissa Mead, the mother of baby William who died of sepsis talked to the Today programme about issues with NHS 111 call handlers.
Jessica Helfand and Michael Bierut explore how design works within complex organizations to shape decisions, ideas, products, and more. Guests include clients from many industries and designers in many fields. Recorded at the Yale School of Management.