May 26th, 2016
Episode 2466 of 3640 episodes
After coming under fire for mislabeling its foods as "natural," Kashi lost the trust of its biggest fans. So the company had to completely reinvent its products with more natural, plant-based ingredients. And we had to help win that audience back (even the most outspoken haters). The problem was, they didn't believe or care what we had to say. So we had to do more than tell our story. We had to let them experience it for themselves. VML created a book that not only tells the story of new Kashi products VIEW OUTDOOR
Jessica Helfand and Michael Bierut explore how design works within complex organizations to shape decisions, ideas, products, and more. Guests include clients from many industries and designers in many fields. Recorded at the Yale School of Management.