July 8th, 2014
Episode 692 of 1341 episodes
Meet New York's rookie cabbies - fledgling taxi-drivers trying to earn a living in the most stressful city in the world. Most are immigrants, already grappling with the challenges of a new language and a new culture. Now they have to deal with long hours, short fares, and grumpy passengers in the back.
Jessica Helfand and Michael Bierut explore how design works within complex organizations to shape decisions, ideas, products, and more. Guests include clients from many industries and designers in many fields. Recorded at the Yale School of Management.