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1,052 - A Product Recall

November 17th, 2014

Episode 163 of 489 episodes

If you make a mistake, you usually have to fix it eventually. Find out what happens when a business makes a mistake with its product on this episode. Slow dialog: 1:25 Explanations: 3:33 Fast dialog: 16:12 Melissa: This is a disaster! If we have to recall 100,000 units, we’ll take a huge loss this year. Lee: We have no choice. The product defect poses a safety hazard. If we don’t act quickly, we’ll have a huge liability issue on our hands. Melissa: I think we’re blowing this out of proportion. Only a small amount of our June product run was affected. Lee: Yes, but even one case of someone getting hurt because of the defect would be a PR nightmare, and that’s on top of the charges of negligence we’d have to face in court. We need to get ahead of this now. Melissa: All right, all right. I guess we have no choice. Should we hold a press conference to announce the recall? Lee: We’ll send out a press release first and then hold a press conference. Melissa: I’m putting you in charge of it. Get it done. Lee: You mean in charge of getting the press release sent out? Melissa: I mean that and the press conference. You can face the press and answer their questions. Lee: You’re throwing me to the wolves? Melissa: Not at all. I’m helping you raise your profile in the company. You should be thanking me. Lee: Somehow I don’t feel so grateful. Script by Dr. Lucy Tse

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