English as a Second Language (ESL) Podcast - Learn English Online

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A podcast for those wanting to learn or improve their English - great for any ESL or EFL learner. Visit us at http://www.eslpod.com.


1,171 - Cancelling a Service

January 8th, 2016

Episode 344 of 489 episodes

All good things must come to an end, including some service contracts. Learn how to cancel one in this episode. Slow dialog: 1:28 Explanations: 4:00 Fast dialog: 17:27 Diana: You’ve reached customer service for Bully Services. How may I help you today? Phillip: I’d like to cancel my service. Diana: Why do you want to cancel? Phillip: I’m switching to another company with cheaper services. I’m no longer under contract so there should be no early-termination penalties. Diana: Let’s take a look at your account. I’m sure we can make you an offer so you won’t want to discontinue service. Phillip: I’ve made up my mind. I just want to cancel. Diana: As a customer service rep, it’s my job to find a way to retain you as a valued customer. Please bear with me, sir. Phillip: Really, I’m not interested in any offers you can make. No high-pressure tactics are going to work with me, so please just cancel my service. Diana: Please, sir, be reasonable. I’m trying to work with you so you won’t miss out on our great deals. If you sign a new two-year contract or set up auto-pay, I can offer you… Phillip: I’m not interested. I want to cancel – now! Diana: Just let me tell you about these three plans that are available to you at a lower price. I know that deep down you don’t really want to cancel your service. Phillip: I do want to cancel my service and I want to do it right now! Diana: Sir, please! You’re being a little pushy. Phillip: I’m being a little pushy?! Script by Dr. Lucy Tse

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