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HBR IdeaCast

Harvard Business Review

Business, Business News, Management & Marketing

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Top 200 188

A weekly podcast featuring the leading thinkers in business and management from Harvard Business Review.

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205: Why Delighting Your Customers Is Overrated

July 23rd, 2010

Episode 205 of 557 episodes

Matthew Dixon, managing director of the Corporate Executive Board's Sales and Service Practice.

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