HBR IdeaCast

Harvard Business Review

Business, Business News, Management & Marketing

Chart Positions

Management & Marketing 5
Business 15

A weekly podcast featuring the leading thinkers in business and management from Harvard Business Review.


205: Why Delighting Your Customers Is Overrated

July 23rd, 2010

Episode 205 of 551 episodes

Matthew Dixon, managing director of the Corporate Executive Board's Sales and Service Practice.