HBR IdeaCast

Harvard Business Review

Business, Business News, Management & Marketing

Chart Positions

Business 16
Management & Marketing 6

A weekly podcast featuring the leading thinkers in business and management from Harvard Business Review.


263: Customer Loyalty in the Twitter Era

September 1st, 2011

Episode 263 of 551 episodes

Fred Reichheld and Rob Markey, authors of "The Ultimate Question 2.0."