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HBR IdeaCast

Harvard Business Review

Business, Business News, Management & Marketing

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Business 15
Management & Marketing 5

A weekly podcast featuring the leading thinkers in business and management from Harvard Business Review.

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286: The End of Customer Service Heroes

February 2nd, 2012

Episode 286 of 589 episodes

Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."

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