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Knowledge@Wharton

Knowledge@Wharton

Business, Business News

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Business News 41

Audio interviews with industry leaders and senior faculty with exclusive insights on current topics brought to you by Knowledge@Wharton and the Wharton School of the University of Pennsylvania.

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Customer Service, the New Mercedes-Benz Way

May 11th, 2016

Episode 511 of 753 episodes

'Driven to Delight' chronicles how Mercedes-Benz transformed its relationship with customers

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