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London Business School podcasts

London Business School

Business, Business News, Education, Higher Education, Training, News & Politics

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Higher Education 62

<b>A series of podcasts, sharing the latest in news and thought leadership from London Business School.</b>

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Creating value for customers by innovating service delivery

January 25th, 2013

Episode 310 of 375 episodes

Kamalini Ramdas, professor of Management Science and Operations, argues that organisations able to harness innovation in service delivery can create 'tremendous' value for both their customers and themselves.

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