The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.
February 25th, 2010
Episode 23 of 132 episodes
As the first line of management in companies with distributed networks of sites and employees, frontline supervisors are ideally positioned to create a dynamic, adaptive, flexible and continuously improving frontline environment. Yet most companies expect these managers to be little more than enforcers of rules. In this January 2010 podcast, McKinsey partners Monica McGurt and Aaron de Smet discuss what happens when companies allow frontline supervisors to lead creatively. Read more on the McKinsey Quarterly > Listen to the podcast (duration: 10:26) > Topics: