The McKinsey Podcast

McKinsey & Company

Business, Business News, Management & Marketing

Chart Positions

Business News 14
Business 90

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.


Why the customer experience matters

May 2nd, 2016

Episode 113 of 127 episodes

Truly understanding customer needs may not only help companies not only improve the buying experience, but also their bottom line. Read more > Listen to the podcast (duration: 29:15) >

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