Planet Money


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The economy, explained, with stories and surprises. Imagine you could call up a friend and say, "Meet me at the bar and tell me what's going on with the economy." Now imagine that's actually a fun evening. That's what we're going for at <em>Planet Money</em>. People seem to like it.


#192 Planet Money: The Pain-In-The-Butt Index

July 6th, 2010

Episode 286 of 964 episodes

On today's Planet Money, we meet Jonathan Bush -- former ambulance driver, former co-owner of a birthing center, and cousin of a former President of the United States. More to the point: He's also the CEO of athenahealth, a public company that doctors pay to manage their billing. Medical billing is ridiculously complicated. Each insurance company has its own set of rules. The industry still seems stuck in the '80s in some ways: The average doctor gets about 1,000 faxes each month, according to Bush. In some ways, health care just is complicated. Still, some insurers seem to make it more complicated than it has to be. Athenahealth deals with more than 1,700 different insurance companies. And it's put together a "Pain-in-the-Butt index" that ranks insurers based on how hard it is to deal with them

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