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The HBR Channel

Harvard Business Review

Business, Business News, Management & Marketing

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Business 91
Management & Marketing 20

Weekly ideas, insights, and tips on management from Harvard Business Review.

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Emotional Intelligence in Tough Conversations

December 9th, 2014

Episode 109 of 256 episodes

Susan David, coauthor of Emotional Agility, suggests using open-ended questions to understand how your counterpart is feeling.

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