The HBR Channel

Harvard Business Review

Business, Business News, Management & Marketing

Chart Positions

Management & Marketing 25
Business 88

Weekly ideas, insights, and tips on management from Harvard Business Review.


Empower Your Customer-Facing Employees

April 28th, 2015

Episode 129 of 249 episodes

Chris DeRose, coauthor of Judgment on the Front Line, offers five tips for figuring out what customers really want.

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