The HBR Channel

Harvard Business Review

Business, Business News, Management & Marketing

Chart Positions

Business 91
Management & Marketing 20

Weekly ideas, insights, and tips on management from Harvard Business Review.


Empower Your Customer-Facing Employees

April 28th, 2015

Episode 129 of 256 episodes

Chris DeRose, coauthor of Judgment on the Front Line, offers five tips for figuring out what customers really want.

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