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The HBR Channel

Harvard Business Review

Business, Business News, Management & Marketing

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Management & Marketing 30
Business 101

Weekly ideas, insights, and tips on management from Harvard Business Review.

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Set the Tone for Trust

August 12th, 2014

Episode 92 of 226 episodes

Carol Kauffman, Executive Director of the Institute for Coaching at Harvard Medical School, explains how voice tone affects people's willingness to listen.

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