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The HBR Channel

Harvard Business Review

Business, Business News, Management & Marketing

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Business 69
Management & Marketing 19

Weekly ideas, insights, and tips on management from Harvard Business Review.

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Understand What Your Customers Really Want

February 4th, 2014

Episode 65 of 253 episodes

Christian Madsbjerg, coauthor of The Moment of Clarity, explains how sensemaking reveals answers that conventional tools can't.

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