September 24th, 2015
Episode 25 of 108 episodes
After a 2-week hiatus, CX cast is back for the new fall season with another look at the role of emotion in customer experience. In the episode, VP and Principal Analyst Megan Burns discusses the basic rules of human emotion and how CX pros can apply these rules to help anticipate and manage customers' emotional experience. To learn more, read Megan’s report on Understanding The Impact Of Emotion On Customer Experience or see her speak live at our CX conference in London in November. Register before 10/10 and save $200 off the regular registration price with code CX15CAST.
In a time where we're all threatened by a rhetoric of hate from the people in power; A Gay And A NonGay challenges many of our differences head on and promises that no matter who you are, or what you're into (Bruce Springsteen or Britney), love is love and gay and nongays can be friends. Contact us on Twitter @gaynongay